Troubleshooting Prime Video Error Messages
HIERARCHY_ERROR
This error occurs when there is a problem with the Prime Video app's hierarchy. To resolve it, try the following:
- Restart the Prime Video app by closing it and waiting for approximately 30 seconds before reopening it.
- If you are using a mobile device, try restarting the device itself.
Purchase Not Accessible
If you are having issues watching a purchased video, please check the following:
- Make sure you are using the correct Prime Video account.
- Check that the video is still available for purchase.
- If you are using a mobile device, try connecting to a different Wi-Fi network or cellular connection.
LWC Component Error
This error indicates a problem with a component in the Prime Video app. To resolve it, try the following:
- Close and re-open the Prime Video app.
- Clear the app's cache and data.
General Error
If you are encountering a general error message, please try the following:
- Refresh the web page or close and re-open the Prime Video app.
- Clear your browser's cache and cookies.
- Check if there is a software update available for your device.
Additional Troubleshooting Tips
- Make sure your device is connected to the internet.
- Check the Prime Video website or social media accounts for any reported outages.
- Contact Amazon Customer Service for further assistance.
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